Privacy Policy

1. Who we are

Maicasa is a product of Mai Software, operated as a sole trader business registered in Australia under an ABN. References to "Mai Software," "we," "us," or "our" refer to that business.

Contact: info@maisoftware.app

2. What we collect

• Task and property data — maintenance tasks, notes, costs, and property details you enter into the app
• Usage data — how you interact with app features, collected in aggregate for product improvement
• Device information — device type, OS version, and app version for troubleshooting
• AI chat content — messages and photos submitted to AI features, which are sent to our AI provider for processing
• Account information — if you create an account, your email address and authentication details

We do not collect payment card details, government identity documents, or precise location data.

3. How we use it

• To provide and operate the Maicasa app and its AI features
• To generate task guides and analysis via the Claude AI API
• To improve the app through aggregated, anonymised usage analysis
• To respond to support requests
• To send transactional notifications you have opted into (e.g. task reminders)

We do not use your data for advertising or to build advertising profiles.

4. AI processing — Anthropic Claude

Maicasa uses the Claude API by Anthropic PBC to power AI features including task guides, chat, and photo analysis. When you use these features, your inputs (text, photos, documents) are transmitted to Anthropic's servers for processing.

Anthropic's data handling is governed by their Privacy Policy. We use the API under terms that restrict Anthropic from using your inputs to train their models.

Photos and documents you share with AI are not stored by Maicasa beyond the current session.

5. Storage and security

Your task and property data is stored with Supabase, Inc., with servers in the Asia-Pacific region (Singapore). Supabase is SOC 2 Type II certified. All data is transmitted over encrypted connections (HTTPS/TLS).

If you believe your data has been compromised, contact us immediately at info@maisoftware.app.

6. Who we share data with

• Anthropic PBC — to process AI requests (see Section 4)
• Supabase, Inc. — to store your task and property data
• Apple / Google — app distribution via their platforms, subject to their policies
• Law enforcement or regulators — where required by applicable law

We do not sell, rent, or trade your personal information.

7. Your rights

Under the Australian Privacy Act 1988 and applicable privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention obligations)
• Complain about a breach to the relevant privacy regulator in your country

To exercise any of these rights, email info@maisoftware.app. We will respond within 30 days.

8. Data retention

We retain your data for as long as your account is active or as needed to provide the service. On a deletion request, we remove your personal data within 30 days, except where retention is required by law. Aggregated, anonymised data may be retained indefinitely for product improvement.

9. Children's privacy

Maicasa is not intended for use by children under 13. We do not knowingly collect information from children. Contact us if you believe we have, and we will delete it promptly.

10. Changes to this policy

Material changes will be notified via the app or by email. Continued use of Maicasa after the effective date constitutes acceptance of the updated policy. The version number at the top always reflects the current version.